Please anticipate longer processing time for Dr. Scholl’s Rebates and/or Money Back Guarantee requests due to shutdown of non-essential businesses tied to COVID-19.

Frequently Asked Questions


Download it onto your mobile device from the Google Play or the Apple App store. Look for the Dr. Scholl’s Custom 3D Inserts app in your app store and install on your mobile device.

Let’s make sure you have the most updated software. Software minimums are Apple iOS 10 or higher and Android OS 5 or higher.
Log out of app
Close the app on the mobile device
Log back into app

Four (4) photos of your feet – the top view of each foot and the side view of each foot (arch)
We will email you confirmation that we have received your photos and are reviewing them. Once we review them, we will send you another email either accepting the photos you submitted or requesting that you re-take them because we need clear, crisp images to build an insole that matches the contours of your feet. If they are accepted, we will start to make your Custom Contours. If they are rejected, we will ask you to retake them and we will provide further guidance for best retakes.

Log back into your Dr. Scholl’s account in the app
Select “Profile” icon along the menu on the bottom of the screen
Look for the message “Retake Measurements” and select “Retake Now” button
Follow prompts until completion
Be sure to hit “Submit” when complete and you are done. There is no need to continue any further in the app.

You need to use white paper, size 8 1/2 X 11 (standard printer paper). All four corners of the paper should be showing in the photos.

Please check your spam folder for an email from support@drscholls.wiivvpowered.com

Note if you entered your email address incorrectly when you created your profile, you will have to create a new profile with the correct email and resubmit your images.

Every foot is different. A customized arch helps provided needed support and comfort while relieving lower body fatigue.

The Dr. Scholl’s Custom 3D Inserts app lets you create custom made, 3D printed inserts that are delivered right to your door. Using advanced, smartphone scanning technology that maps your feet at over 400 points, we to create a 3D model that matches the unique shape and arch height of each individual foot. We then craft 3D printed inserts to provide individualized support and overall comfort.

Personalize the look with your preferred size, color and top cloth design. No other Dr. Scholl’s insole hugs and supports the soles of your feet like this, for a comfortable fit that lasts throughout the day.

Custom Contours come in ¾ length and full length insoles. The ¾ length would be most suitable if you plan on placing your Dr. Scholl’s Custom Contours insert on top of the existing shoe inserts for extra comfort. The full length insoles are good for every day wear and are designed to replace, the inserts that come in your shoes.
We customize them to your feet as much as possible but, depending on your shoes, you may have to trim the full length insole slightly around the toe area for a better fit in your shoes.
You will receive them within two (2) weeks.

Log into your Dr. Scholl’s account in the app
Click the “Orders” icon along the bottom menu
Status of Pending, Processing or Shipped will display with dates

¾ length is $99

Full length is $99

Approximately one year
They fit best in boots, men’s dress, women’s flats, most sneakers and casual shoes.
Custom 3D Inserts are uniquely made for you by using the Dr. Scholl's app from your phone. We digitally map your feet to 400 data points to create an insert personalized to each of your feet using your unique measurements. So if one foot is bigger or wider than the other, this is captured in the data and the inserts that are created accommodate those differences. This level of personalization makes the Custom 3D Inserts the most personalized product in the Dr. Scholl's product line. The inserts provide personalized custom arch support and a shock absorbing heel cushion. Like our other Dr. Scholl's products, this product was tested to make sure it lived up to the level of quality we expect at Dr. Scholl's. A study showed these inserts increase comfort, provide better shoe fit and stability and reduce lower body fatigue. In addition to being designed from your specific foot contours, the 3D inserts feature your name and a choice of different creative cloth designs that you get to choose from for the top of the insert.
Yes. We offer a 30-day Money Back Guarantee. We ask that you wear them for a few days before making a decision about returning them. If you are not satisfied, you may return them to us for a full refund.

Can’t find an answer to your question about
Dr. Scholl’s Custom 3D Printed Inserts™?


Phone: 1.866.360.3226

Email: drscholls.care@drscholls.com