There are over 4,500 kiosks across the country in various retailers. To find a Kiosk near you, please visit our Kiosk Locator page.

The Footmapping^® technology in our Kiosks assesses multiple parameters of your feet – including your arch type, foot pressure, foot size, and weight – in order to recommend the Custom Fit^® Number that’s right for you. Your recommended Custom Fit^® Orthotics have a customized cushioning layer to disperse your foot pressure and a customized support system designed for your arch type and placed optimally for your foot size.

In order to get an accurate scan, please remember to keep your feet in the footprint areas and flat during the scans. When you lean forward, your hips should be in front of your feet. If you are following the foot scanning directions correctly and are still getting different recommendations, it is possible that your feet characteristics are in between two Custom Fit^® Numbers (for example, you might get a measurement of CF120 and CF220). Both products would be suitable solutions for you. If you get a different 2nd measurement, we recommend going through the analysis a 3rd time and getting the Custom Fit^® number which was recommended 2 out of 3 times.

It can take as little as 90 seconds to receive your customized recommendation.

a. All stores minus CVS: Nearly all consumers will get a recommendation from the kiosk. The product was designed to meet 97% of adult needs.

b. CVS: Nearly all consumers will get a recommendation from the kiosk. The product was designed to meet 97% of adult needs.  If you wear a men’s shoe size greater than size 14, you will only receive a recommendation for the ¾ foot length insert.

Any adult who weighs between 70 lbs. and 400 lbs. can use the kiosk; although, it is not recommended for children. The maximum weight limit to use the kiosk is 400 lbs.

The inserts are designed to fit many shoes (sneakers, casual shoes, work shoes), but they may be too thick or wide to fit in snug-fitting shoes as they are built with substantial arch support and ample cushioning for pain relief and comfort.

Custom Fit^®Orthotics are made with highly durable materials. Under normal use, we expect the Orthotics to last from 6 months to a year. If you use the inserts frequently, we recommend replacing them every six months or at the first signs of wear. 

We recommend taking the assessment again to receive your current Custom Fit® recommendation. Your fit can change over time with changes in age and weight.

¾ length:

Step 1. Slide the inserts on top of your shoes’ insoles, fabric side up. No trimming required.
Step 2. Put the insert marked “LEFT” and “RIGHT” (see bottom of insert) in the appropriate shoe.
Step 3. Place the heel cushion of the insert against the back of each shoe.

Full length: 

Step 1. Remove inserts from your shoe. Slide the Custom Fit® Orthotic inserts into your shoes, fabric side up. No trimming required.
Step 2. Put the insert marked “LEFT” and “RIGHT” (see bottom of insert) in the appropriate shoe.
Step 3. Place the heel cushion of the insert against the back of each shoe. 

No, these do not have an adhesive and are designed to stay in place without an adhesive. They can be switched between different pairs of shoes. 

Our Custom Fit^® Orthotics are backed with a 90-day Money Back Guarantee. Please see our Money Back Guarantee page for details.

If you have any questions or need help with the kiosk, please contact Consumer Relations at 1-866-360-3226.

Custom Fit^® Orthotics are both FSA and HSA eligible. Check your FSA or HSA plan to determine which expenses are covered.