Shipping and Delivery
DrScholls.com ships via USPS First Class Mail, USPS Priority Mail, UPS and UPS SurePost to continental U.S. addresses only, excluding Hawaii, Alaska and U.S. territories. Orders are processed and shipped within 24-48 hours on business days only (Monday – Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.
Shipping Cutoff Dates for December 25th
For Standard Shipping orders, we must receive your order by 12/11 for your order to be delivered before December 25th.
For Expedited Shipping orders, we must receive your order by 12/16 for your order to be delivered before December 25th.
These are recommended dates and not guaranteed dates.
Orders placed by 12 PM EST via Standard Shipping will be delivered within 3-5 business days from the order’s ship date. Most Standard Shipping orders are processed and shipped within 1 business day.
Standard shipping is free for orders that total $35 or more before taxes and after any discounts or promotions have been applied. For orders that are less than $35, there is a $3 delivery charge for standard shipping.
*Please expect a delay in processing time during the Holiday time period due to higher volume (November-December)
We also offer a 2-day expedited shipping for a $12 flat rate on orders, if the order is received prior to 12:00 PM EST, Monday through Friday. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
Should your expedited order be placed after 12:00 PM EST, Monday through Friday, excluding federal holidays and weekends, the order will be shipped the following day.
SHIPPING AND HANDLING OPTIONS
|DELIVERY SERVICE||COST||DELIVERY TIME|
|Standard Shipping||$3.00||3-5 business days|
|Expedited Shipping||$12.00||2 business days|
Certain items considered Hazardous Materials (including alcohol-based products and aerosols) are required by the U.S. Department of Transportation to be shipped via ground-only transportation. For these products, only Standard Shipping options will be available at checkout. Priority Shipping is not available for products identified as Hazardous Materials.
APO, FPO and P.O. Box Orders
Please note that DrScholls.com currently does not ship orders to APO/FPO addresses or P.O. Boxes.
Alaska, Hawaii, and Puerto Rico
Please note that DrScholls.com currently does not ship orders to Alaska, Hawaii, and Puerto Rico.
How We Calculate Sales Tax
DrScholls.com. is required to collect applicable state and local sales tax on orders shipped to states where we have nexus. Taxes apply to all merchandise. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes.
Returns & Exchanges
If for any reason you are not completely satisfied with your DrScholls.com purchase, you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for returns will not be reimbursed by DrScholls.com unless there was a shipping error or product damage/defect.
We can only accept returns for products purchased at DrScholls.com. If you purchased your Dr Scholl’s products from one of our authorized retailers like Walmart, Target, CVS, Walgreens, Publix or Amazon.com please return the items to that retailer, in accordance with their return policy.
To return an item purchased on DrScholls.com, please call Customer Service toll free at (888) 534-0288 to initiate the process or complete the form on our Contact Us page.