Last Updated: March 15, 2022
Scholl’s Wellness Co. (“Scholls” or “we” or “us” or “our”) is an American footwear and orthopedic foot care company founded in 1906 by Dr. William Mathias Scholl under the brand name, Dr. Scholl’s RR. Scholls maintains the website “drscholls.com”, all associated sub-domains, stand-alone and/or self-serve sites for kiosks and apps, and various related social media sites at LinkedIn, Facebook, Twitter, Pinterest and others (collectively “the Sites”). The purpose of the Sites is to provide Scholl’s visitors and customers (“customer(s)” or “user(s)” or “you” or “your”) with electronic access related to its offerings.
Information Automatically Collected
Use of the Sites causes servers to automatically gather and store certain information about your visit. This information may not identify you personally, except in situations where you have logged into the Sites using provided login credentials. This information may include, but is not limited to, your IP address, browser and computer metadata, mobile device metadata, geo-location information, domain names, access times and other navigational data (the pages which you visit within the Sites and referring website addresses, if applicable). This information may be used by Scholls for the operation of the Sites, to maintain quality of the Sites and to provide general statistics regarding use of the Sites.
Information You Provide to Us
Any personal information provided either while on or through the Sites, through a Scholls function, in responding via email, completing a survey in connection with a feature provided on the Sites, subscribing to newsletters, members only live or on-demand videos and RSS feeds, or participating in message boards, forums, feedback forms, CME testing and/or chat rooms, will be used to respond to your message and to help us provide you with the information that you request. Scholls does not capture any such personal information without your knowledge or consent. This information may include, but is not limited to, demographics, first name, last name, address, telephone number(s), billing information and email address(es).
Any information which you choose to share through participation in message boards, forums and/or chat rooms (including Protected Health Information (“PHI”) and Personally Identifiable Information (“PII”)), is by design open to the public as these are public services not a private, secure service. Careful consideration should be used before disclosing any PHI or PII in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others.
Information Collected by Third Parties Not Acting on Scholls’ Behalf
The data collected via a cookie may be used to gather statistical information or technical information like day and time of your visit as well as device type or browser used to access the Sites. We also collect basic user information like pages visited and user preferences that can be used to improve future web experiences when you return to one of the Sites. The preference data we collect could include information like region, language or user name to be able to provide you a more personalized experience and deliver content more relevant to your interests. While we do leverage the information we collect in aggregate to deliver more relevant advertisements and offers to you on other third party websites as you navigate the Internet, we do not share your personal data with any third party vendor or website owner for their own marketing purposes. We may also include a cookie on promotional offers/communications (email) to be able to measure performance and deliver more relevant offers/content based on preferences.
Analytics and Marketing
We may also use personal data for analytics and marketing purposes, including analyzing your use of the Sites and your activity on other websites, including coupon redemption, with your express consent. If you chose to create an account on the Sites, you may elect to participate in certain analytics, communications and marketing programs, including coupon programs and other special offers. If you opt-in, we may collect such personal data from you as demographic, contact and preference information from your account profile, as well as from your interactions on the site, such as through quiz responses or other interactive features. This information could include PII such as name, address, email or other data that could be used to identify you as an individual. We may also enhance or merge this data with the cookie data we collect or possibly merge data from third parties to create a more complete profile for a more customized user experience. This information would be stored in a secure database within the Scholls environment and would not be shared with any third party without your prior consent. You may control your preferences directly on your account and revoke consent to future participation in these analytics or marketing programs at any time.
The Sites use third party service providers, including Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).
Scholls and its service providers will analyze your use of the Sites. To this purpose, we use, among others, the Cookies described in above. The information collected within the Google Analytics platform in connection with your use of the Sites (e.g. the referring URL, which of our webpages you visit, your browser type, your language settings, your operating system, your screen resolution) will be transmitted to a server of Google in the U.S., where it will be stored and analyzed; the respective results will then be made available to us in an anonymized form. In this process, your usage data will not be connected to your full IP address. We have activated on our website the IP anonymizing function offered by Google, so that the last 8 digits (type IPv4) or the last 80 bits (type IPv6) of your IP address are deleted.
You may withdraw your consent to the use of web analysis at any time either by downloading and installing a Browser Plugin offered by Google or by configuring your browser to delete and reject cookies. Both options will prevent the use of web analysis only if you use the browser on which you installed the plugin.
Text Message Marketing Communications
From time to time, Scholls may engage in text message marketing campaigns, such as for text-based coupons or promotional materials. Scholls shall only send you text messages with your prior express consent at the phone number that you have provided to participate in the text message marketing campaign. You may opt-out of ongoing or subscription texts at any time by responding to the opt-out instructions in such texts. Please note that if you opt-out of future text messages, this opt-out list is separate from our email preferences and opt-out lists.
Information Collected by Third Party Content Providers
How the Information is Used
Scholls uses the information collected from you to provide the Sites, respond to you regarding the reason you contacted us and to provide, maintain, protect and improve our products and services, to develop new ones and to protect Scholls, its affiliates, partners, visitors and customers. We may also use this information to offer you tailored content.
When you contact Scholls, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address or other contact information to keep you informed about our services, such as letting you know about upcoming products, services, changes or improvements.
When you opt-in to receive recurring informational or promotional information via email the information you provided during that opt-in, such as your name and email address, Scholls may use that information to send you information.
We may use information collected from cookies and other technologies to improve your user experience and the overall quality of our products and services.
Scholls cannot control and is not responsible for any use of the information you have written or submitted.
Access and Correction
To keep your PII accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update, remove or correct PII in our possession that you have previously submitted via the Sites.
Notice to International Users
Scholls processes PII on servers located in the United States (“US”).
The Sites provided by Scholls are not directed at children under the age of 13. We operate the Sites in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and will not knowingly collect personally identifiable information from anyone under 13. However, we will accept, store and use data on minors as part of the contact information that is required in order to provide the underlying or associated services. You consent to the use of your minor children’s information when you input the information into our system. However, we may request the parent’s consent in any way the law allows. For example, if the child’s personal information will be used only by us, we may also ask for the parent’s consent by email. If the child’s personal information will be shared with a third-party, we may verify that the person providing consent is the parent by asking for proof of the relationship. Parents have the option to consent to the collection and use of their children’s information without consenting to the disclosure of that information to third-parties, except to the extent that disclosure of such information is a necessary part of the activity for which parental consent is given.
You have the option to opt out of being contacted by or receiving non-transactional information from Scholls, its sponsors, affiliates and/or partners, and the option to choose how Scholls uses your personal information. You may, at any time, also review, update and correct your personal information. If you wish to exercise these options please send an email with your request to [email protected].
- was known to Scholls prior to its gaining access to the information or data;
- is or becomes entirely in the public domain;
- is not uniquely identifiable as yours (i.e., PII);
- received lawfully from a third-party through no breach of any obligation of confidentiality owed to you; and/or
- created by Scholls independently of its access to, or use of, your personal information.
Scholls has put in place written Information Technology Policies and Procedures in accordance with industry best practices to safeguard and help prevent unauthorized access to data, to maintain data security and ensure correct use of the information we collect online. However, as no Internet transmission can be guaranteed to be 100% secure or error-free, caution should be observed with regard to what information is transmitted to us, especially via insecure e-mail. Additionally, where passwords, ID numbers, or other special access features are used on this site, it is your responsibility to safeguard and secure that information against loss, theft, or unintentional use.
Links to Other Websites
California Privacy Rights
Under the California Consumer Privacy Act (“CCPA”), California residents have a right to request that we disclose the categories of personal information we have collected, used, disclosed, and sold. We call this a “categories” request. California residents also have the right to request that we disclose the specific pieces of personal information that we have collected about you, which we call a “specific pieces” request. These are referred to collectively as “Right to Know” requests under the CCPA.
California residents also have a right to delete the personal information we’ve collected about them. The “Right to Delete” is subject to several legal exceptions, such as when we are required by another state or federal law to retain your information.
The CCPA provides California residents with the right to opt-out of the sale of their personal information. The CCPA defines a “sale” as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration.
While we do not sell personal information for monetary value, we may disclose personal information to third parties, as described elsewhere in this Notice, and that disclosure may be considered a “sale” of personal information under the CCPA. To direct us to stop the sale of your personal information if you are a California resident, click Do Not Sell My Info to submit your request, or email us at [email protected] .
We do not sell personal information of minors who we know are under 16 years of age.
California residents have a right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
To protect against fraud, identity theft, and the unauthorized disclosure or deletion of personal information, we require that California residents submitting requests under the CCPA first verify their identity. This may include a combination of SMS (text message) verification, email verification, and one or more questions regarding the California resident’s particular interaction or transaction with our Services. If the California residents fails to verify their request via these methods, or the information provided by the California residents otherwise does not match our existing records, we will deny the request.
A California resident may designate an authorized agent to make a request under the CCPA on the California resident’s behalf. If a California resident wishes to authorize another person to act as an authorized agent on the California resident’s behalf, the California resident must provide the authorized agent permission to do so. To help prevent fraudulent requests, we reserve the right to deny a request from an agent that does not submit proof that he or she has been authorized by the California resident to act on the resident’s behalf.
As proof that the agent has been duly authorized by the California resident to submit a CCPA request, the agent will be required to upload either (1) power of attorney signed by the California resident, or (2) other signed permission from the California resident. Pursuant to California Probate Code Sections 4300 to 4310, if an agent provides a power of attorney signed by the California resident (“principal”) that purports to give the agent authorization to submit the request on the principal’s behalf, we may require that the agent provide information reasonably necessary or appropriate to identify the agent and principal and to facilitate the request. This includes, but is not limited to, identification of the agent and principal and the current and permanent residence addresses of the principal. If the agent provides some other signed permission from the California resident, we may require that the resident (1) verify his/her identity directly with us through a combination of SMS (text message) verification, email verification, and one or more questions regarding the resident’s particular interaction or transaction with our dealership and (2) confirm that he or she provided the authorized agent permission to submit the request.
Nevada Privacy Rights
Pursuant to Nevada Revised Statutes Sections 603A.300-360 we are required to disclose to Nevada residents information related to the sale of personal information. We do not sell customer information as covered by the above statute. A Nevada resident may submit a request for his/her information not to be sold by submitting a request to [email protected].
Right of Access and Correction
Right of Cancellation
We retain personal data for as long as necessary consistent with the purposes of use and in a manner consistent with our records management policies or as otherwise required by law (e.g., in connection with pending litigation).
Scholl’s Wellness Co.
138 E. Main St.
Kent, OH 44240
Email: [email protected]
Phone: 866-360-3226 Monday through Friday 9AM-5PM Central Standard Time.